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Internal regulations
Internal Regulations of the Hotel Establishment
1.- RIGHT OF ADMISSION
In exercising the Right of Admission, as established under Decree 86/2013 (Articles 47 and 49), the hotel management reserves the right to deny entry or expel guests at any time. Access to the hotel is expressly prohibited in the following cases:
a) Persons attempting to enter once the authorised maximum capacity has been reached, or after the hotel's official opening hours have ended.
b) Individuals displaying violent behaviour, or publicly inciting hatred, violence or discrimination based on birth, race, gender, religion, opinion, disability, sexual orientation, gender identity or any other personal or social condition or circumstance, especially those behaving aggressively or causing disturbances either outside or at the entrance, and those carrying weapons or objects that could be used as such.
c) Persons who appear intoxicated, or who are consuming or show signs of having consumed drugs or other narcotic substances.
d) Persons who do not meet the legal minimum age requirement, unless accompanied by a parent or legal guardian, as per current legislation.
e) Individuals requesting services that the hotel does not provide.
f) Persons not complying with the dress code as specified by hotel staff for particular areas or events.
g) Individuals using the swimming pools outside of permitted hours.
h) Persons bringing animals into the hotel without written authorisation from hotel management, except for assistance dog users. Access rights also apply to those training assistance dogs under the same conditions, including training, re-training, transfer, or acclimatisation phases. This also extends to those fostering puppies if accompanied by the dog in training. ***
i) Persons causing disturbances, noise, damage to hotel property, or acting in a way that compromises the hygiene and cleanliness of the establishment. Guests must follow hotel staff instructions regarding proper behaviour, decorum, and good neighbourliness.
Any guest who causes damage to hotel property, other guests, or staff shall be liable for the cost of repair or appropriate compensation.
j) Guests must vacate their room upon non-payment or after the end of their booked stay, unless another agreement is reached with the hotel.
k) Guests engaging in 'balconing' will be immediately expelled.
Anyone found in breach of the above conditions may be removed from the premises by the hotel management or their representative at any time. Police assistance may be requested if necessary.
*** This restriction does not apply to guests who have made a booking that includes a pet, if the hotel's pet policy allows it.
2.- RULES DURING YOUR STAY AT THE HOTEL
Movement and presence within the hotel are limited to designated guest areas. Guests may not enter restricted or private areas under any circumstances. Appropriate attire must be worn at all times.
Guests must follow the explicit instructions of hotel staff regarding behaviour, dress code, decorum, and any guidance aimed at ensuring a pleasant stay for all. The following rules must be observed:
a) Access to the bar/restaurant while wet is not permitted.
b) Furniture may not be removed from the interior of the hotel for use in areas such as pools or terraces, nor used for purposes other than intended.
c) Consumption of drinks brought in from outside is not allowed in public areas of the hotel.
d) Smoking is prohibited throughout the hotel, except in designated outdoor terrace areas.
e) Use caution when operating irons, electrical appliances, or any device that emits heat, flames, or sparks. Guests are fully responsible for their use.
f) Guests may not allow access to non-registered individuals without written authorisation from hotel staff.
g) Guests on an “All-Inclusive” plan are strictly prohibited from obtaining drinks to share with others.
h) Reserving sunbeds at the pool by leaving towels or personal belongings is not allowed. Hotel staff will remove such items.
i) Cash payments are not accepted in hotel bars or restaurants. All in-house guests are provided with a credit system; charges are billed to the room and can be settled at Reception at any time. Card payments are also accepted at the time of purchase. Cash payments may only be made at the Hotel Reception.
j) If any misuse or fraudulent use of the guest credit system is detected, the hotel reserves the right to modify or revoke credit privileges.
k) Clotheslines are provided in rooms. Hanging clothes over balcony railings is not permitted.
l) Food may not be taken out of hotel restaurants.
m) Hotel towels may not be taken outside the premises. All services and items are for in-hotel use only.
n) Cooking in rooms using portable stoves or other appliances is strictly prohibited.
o) Pets and companion animals are not allowed, unless specifically authorised in advance by hotel management.
p) ‘Balconing’ is strictly forbidden. The hotel accepts no liability for any personal injuries resulting from such acts. The guest will be held liable for any damages (material or otherwise) caused by practising 'balconing'. Engaging in this activity may result in immediate expulsion from the hotel without any right to refund. Police intervention may be requested if necessary. Any costs incurred by the hotel in attending to a guest as a result of 'balconing' will be charged to the guest.
3.- SAFETY RECOMMENDATIONS DURING YOUR STAY
a) Keep your luggage under supervision and do not leave it unattended.
b) Always close your room door when leaving and double-check that it is locked properly.
c) Keep your door closed even when inside the room, even for short periods.
d) Keep luggage closed and stored in the wardrobe. If it has a lock, use it.
e) Protect your room key. Do not leave it unattended at reception. Always return it in person when checking out.
f) Do not store your key card together with any document displaying your hotel name or room number.
g) Immediately report any suspicious activity such as unknown individuals loitering in corridors, repeated anonymous phone calls, or people knocking at your door without identifying themselves or disappearing before you open.
h) Do not invite strangers into your room or disclose your room number to them.
i) Do not allow maintenance personnel into your room without prior request or authorisation from management.
j) A safe is provided in your room. Please ask Reception for instructions on proper use. The hotel will not be held responsible for loss or damage to valuables not stored in the safe.
4.- REGULATIONS FOR UNDERAGE GUESTS IN TOURIST ACCOMMODATION
a) Accommodation contracts may only be entered into by individuals over 18 years of age. Minors must have express or implied consent from their legal guardians.
b) The hotel will document this consent in all cases, whether through written authorisation or a booking made by an adult.
c) For guests under 18 staying with an adult, the hotel will comply with the mandatory registration requirements:
- For children under 14 travelling with family: the accompanying adult must sign them in and provide proof of relationship. The hotel will request the child’s identification document; if unavailable, the child’s full name and details, along with those of the adult, will be recorded. It is recommended that all minors travel with valid ID.
- For minors aged 14–17: all must sign the registration form and present their ID. The details of the accompanying adult (parent/legal guardian) will also be required. A signed authorisation from the parent/legal guardian must be provided, along with a copy of their ID.
d) In the case of organised trips (e.g. educational or sports trips), responsible adults or tutors must appear on the check-in form, and parental/legal guardian authorisation must always be provided.
The address
1.- RIGHT OF ADMISSION
In exercising the Right of Admission, as established under Decree 86/2013 (Articles 47 and 49), the hotel management reserves the right to deny entry or expel guests at any time. Access to the hotel is expressly prohibited in the following cases:
a) Persons attempting to enter once the authorised maximum capacity has been reached, or after the hotel's official opening hours have ended.
b) Individuals displaying violent behaviour, or publicly inciting hatred, violence or discrimination based on birth, race, gender, religion, opinion, disability, sexual orientation, gender identity or any other personal or social condition or circumstance, especially those behaving aggressively or causing disturbances either outside or at the entrance, and those carrying weapons or objects that could be used as such.
c) Persons who appear intoxicated, or who are consuming or show signs of having consumed drugs or other narcotic substances.
d) Persons who do not meet the legal minimum age requirement, unless accompanied by a parent or legal guardian, as per current legislation.
e) Individuals requesting services that the hotel does not provide.
f) Persons not complying with the dress code as specified by hotel staff for particular areas or events.
g) Individuals using the swimming pools outside of permitted hours.
h) Persons bringing animals into the hotel without written authorisation from hotel management, except for assistance dog users. Access rights also apply to those training assistance dogs under the same conditions, including training, re-training, transfer, or acclimatisation phases. This also extends to those fostering puppies if accompanied by the dog in training. ***
i) Persons causing disturbances, noise, damage to hotel property, or acting in a way that compromises the hygiene and cleanliness of the establishment. Guests must follow hotel staff instructions regarding proper behaviour, decorum, and good neighbourliness.
Any guest who causes damage to hotel property, other guests, or staff shall be liable for the cost of repair or appropriate compensation.
j) Guests must vacate their room upon non-payment or after the end of their booked stay, unless another agreement is reached with the hotel.
k) Guests engaging in 'balconing' will be immediately expelled.
Anyone found in breach of the above conditions may be removed from the premises by the hotel management or their representative at any time. Police assistance may be requested if necessary.
*** This restriction does not apply to guests who have made a booking that includes a pet, if the hotel's pet policy allows it.
2.- RULES DURING YOUR STAY AT THE HOTEL
Movement and presence within the hotel are limited to designated guest areas. Guests may not enter restricted or private areas under any circumstances. Appropriate attire must be worn at all times.
Guests must follow the explicit instructions of hotel staff regarding behaviour, dress code, decorum, and any guidance aimed at ensuring a pleasant stay for all. The following rules must be observed:
a) Access to the bar/restaurant while wet is not permitted.
b) Furniture may not be removed from the interior of the hotel for use in areas such as pools or terraces, nor used for purposes other than intended.
c) Consumption of drinks brought in from outside is not allowed in public areas of the hotel.
d) Smoking is prohibited throughout the hotel, except in designated outdoor terrace areas.
e) Use caution when operating irons, electrical appliances, or any device that emits heat, flames, or sparks. Guests are fully responsible for their use.
f) Guests may not allow access to non-registered individuals without written authorisation from hotel staff.
g) Guests on an “All-Inclusive” plan are strictly prohibited from obtaining drinks to share with others.
h) Reserving sunbeds at the pool by leaving towels or personal belongings is not allowed. Hotel staff will remove such items.
i) Cash payments are not accepted in hotel bars or restaurants. All in-house guests are provided with a credit system; charges are billed to the room and can be settled at Reception at any time. Card payments are also accepted at the time of purchase. Cash payments may only be made at the Hotel Reception.
j) If any misuse or fraudulent use of the guest credit system is detected, the hotel reserves the right to modify or revoke credit privileges.
k) Clotheslines are provided in rooms. Hanging clothes over balcony railings is not permitted.
l) Food may not be taken out of hotel restaurants.
m) Hotel towels may not be taken outside the premises. All services and items are for in-hotel use only.
n) Cooking in rooms using portable stoves or other appliances is strictly prohibited.
o) Pets and companion animals are not allowed, unless specifically authorised in advance by hotel management.
p) ‘Balconing’ is strictly forbidden. The hotel accepts no liability for any personal injuries resulting from such acts. The guest will be held liable for any damages (material or otherwise) caused by practising 'balconing'. Engaging in this activity may result in immediate expulsion from the hotel without any right to refund. Police intervention may be requested if necessary. Any costs incurred by the hotel in attending to a guest as a result of 'balconing' will be charged to the guest.
3.- SAFETY RECOMMENDATIONS DURING YOUR STAY
a) Keep your luggage under supervision and do not leave it unattended.
b) Always close your room door when leaving and double-check that it is locked properly.
c) Keep your door closed even when inside the room, even for short periods.
d) Keep luggage closed and stored in the wardrobe. If it has a lock, use it.
e) Protect your room key. Do not leave it unattended at reception. Always return it in person when checking out.
f) Do not store your key card together with any document displaying your hotel name or room number.
g) Immediately report any suspicious activity such as unknown individuals loitering in corridors, repeated anonymous phone calls, or people knocking at your door without identifying themselves or disappearing before you open.
h) Do not invite strangers into your room or disclose your room number to them.
i) Do not allow maintenance personnel into your room without prior request or authorisation from management.
j) A safe is provided in your room. Please ask Reception for instructions on proper use. The hotel will not be held responsible for loss or damage to valuables not stored in the safe.
4.- REGULATIONS FOR UNDERAGE GUESTS IN TOURIST ACCOMMODATION
a) Accommodation contracts may only be entered into by individuals over 18 years of age. Minors must have express or implied consent from their legal guardians.
b) The hotel will document this consent in all cases, whether through written authorisation or a booking made by an adult.
c) For guests under 18 staying with an adult, the hotel will comply with the mandatory registration requirements:
- For children under 14 travelling with family: the accompanying adult must sign them in and provide proof of relationship. The hotel will request the child’s identification document; if unavailable, the child’s full name and details, along with those of the adult, will be recorded. It is recommended that all minors travel with valid ID.
- For minors aged 14–17: all must sign the registration form and present their ID. The details of the accompanying adult (parent/legal guardian) will also be required. A signed authorisation from the parent/legal guardian must be provided, along with a copy of their ID.
d) In the case of organised trips (e.g. educational or sports trips), responsible adults or tutors must appear on the check-in form, and parental/legal guardian authorisation must always be provided.
The address
