British Airways awards the 2018 Customer Excellence Award , a recognition that comes from impartial customer feedback.
This award places the establishment among the
top 3% of the British operator's best-rated hotels .
The
GF Victoria Hotel has received the 2018 Customer Excellence Award from British Airways, one of the UK's leading tour operators. This award is highly significant as it measures the level of satisfaction expressed by guests in their reviews at the end of their stay.
This award is based on unbiased customer reviews and has taken into account the ratings users have given hotels regarding:
- Location
- Service
- Cleaning
- Sleep quality
- Quality of the establishment
The establishment, which received an overall score of
9.1 out of 10 , has been recognized by British Airways Holidays customers for providing a high-quality customer experience, a result that
Gustavo Hernández , director of GF Victoria, welcomes, saying that "it is an award dedicated to all the workers."
This award places the establishment among the top 3% of hotels rated by the tour operator and is in line with the values of
GF Hoteles ; a chain that is committed to passion, humility, respect, commitment, excellence and hospitality in the treatment of its customers, creating unforgettable experiences during their stay.
GF Victoria offers a unique form of family relaxation and entertainment, unlike anything else on the islands' hotel scene. Gustavo Hernández describes it as a facility where "guests experience a new way of enjoying their free time."